With a 1-year update and support subscription the Help|Check for updates… command in CleWin 5 is activated so that updates can be downloaded and installed (both minor updates and major upgrades). Besides using the automatic update mechanism it is also possible to download and run the latest CleWin 5 installer from the website. Furthermore, with a subscription our e-mail helpdesk at firstname.lastname@example.org will be happy to assist you with advise or design examples (e.g. example scripts that you adapt yourself). An update and support subscription is valid for 1 year. A subscription needs to be extended within 6 months after its end date; otherwise a new subscription is needed.
The update and support subscription is only needed for commercial customers. For universities and non-commercial research institutes minor updates and e-mail support are included.