Shipments and returns

Electronic delivery

All our software products are delivered by e-mail within 30 days, i.e. we send an e-mail with download link and registration file. In most cases this e-mail is sent within 24 hours after receipt of the purchase order. The downloadable installation utility will ask for the registration file and contact our license server. During installation you will need a working internet connection.


Before purchasing our software you can request a fully functional evaluation version. Therefore, purchases by companies or institutes cannot be returned.
Private customers have the right to cancel a purchase within 14 days after the original purchase date. In that case the software has to be unregistered on all computers where it was installed, so that all licenses are returned to our online license server. Once all licenses have been returned private customers will receive a full refund of their payment.

Delivery on cdrom

Some customers prefer the software to be delivered on cdrom. This is possible at an additional cost of 30 euro for postage and handling. WieWeb software warrants the physical media provided by WieWeb software to be free of defects in materials and workmanship for a period of ninety (90) days from the original purchase date. If WieWeb software receives notification within the warranty period of defects in materials or workmanship, and determines that such notification is correct, WieWeb software will replace the defective media. Physical media cannot be returned. The delivery time for physical media is 2 to 4 weeks.